A Customer Experience Management (CEM) software solution providing Communications Service Providers (CSP) with the ability to understand and quantify the service experienced by their customers.
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|DAX Technologies is a leading provider of Customer Experience Management (“CEM”) solutions for telecommunication providers. The DAX InTouch system uses a vendor agnostic, multi-source platform and analytics solution, offering near real-time and scalable customer experience intelligence. DAX’s customizable big data architecture includes a rich data warehouse, a flexible ETL framework and a unique telecom analytics layer. The InTouch solution provides a series of applications to enable service providers to dramatically improve service quality and customer retention.|