Home Careers Support Engineer
PDF Print Email

Job Description: DAX Technologies - Support Engineer

DAX Technologies is an exciting software startup, providing innovative solutions for the telecommunications industry. With a friendly, informal culture, and substantial growth opportunities, DAX provides an ideal environment for a talented software customer support engineer. The position is located in Matawan NJ at the company's headquarters. The responsibilities include, but are not limited to:

  • Receive customer support requests. Classify issues, diagnose problems and work with developers to resolve non-trivial issues.
  • Provide on-site installation and configuration support for new customer deployments and system upgrades
  • Implement customer specific product configurations, including GUI modifications, system integration with other management systems and databases, fine-tuning application and database settings, etc.

EXPERIENCE REQUIREMENTS:

  • Minimum 3 years experience
  • Customer support experience, working with telecom operations personnel
  • System integration and/or installation experience

OTHER REQUIREMENTS:

  • Ability to multitask
  • Good communications skills
  • Self-starter
  • Independent thinker, but good team player

MINIMUM EDUCATIONAL REQUIREMENT:

  • Bachelor's Degree in Electrical Engineering, Computer Science, or related field

Send resumes to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Free Demo of InTouch - Click Here

Newsflash

  1. CTIA, New Orleans, May 2012

    Visit DAX Technologies at CTIA in New Orleans, LA, from May 8-12.  DAX will be exhibiting its InTouch™ product working with JDSU PacketPortal® at the “Customer Usage and Experience Management” pavilion at the JDSU booth, 4511.

    ICQR, San Diego, May 2012

    DAX Technologies CTO, Thomas Magg, will be presenting at the 2012 International Communications Quality and Reliability Workshop in San Diego California.  Now that you are correlating and analyzing data from multiple sources and making real-time operational decisions, what happens if data is missing or late from some sources. How would you know? Do you wait? Make the best decision?

    TMF, Dublin Ireland, May 2012

    Visit DAX Technologies at TMF in Dublin, Ireland, from May 21-24.  Please contact Jeff Moulton at 469-247-5578 to set-up an appointment with a DAX Technologies representative.

    Mobile World Congress, Barcelona, Feb. 2012

    Thank you all for visiting DAX Technologies at Mobile World Congress Barcelona on 2/27-3/1.  There was a tremendous response our demo of our latest release of InTouch™ R4.3.  If you were not able to get an appointment, please see us at an upcoming event, or e-mail us at sales@daxtechnologies.com

    DAX Releases New TicketExpert Module, Matawan, NJ, Feb. 2012

    DAX Technologies released a new module for its market leading InTouch platform.  TicketExpert dramatically improves the ability of customer care organizations to analyze and address complex customer care issues.  More Info

    DAX Announces Executive Appointments, Matawan, NJ, Aug. 2010

    DAX Technologies today announced the appointment of Brion Feinberg as its chief marketing officer and executive vice president of product management, and Jeffrey Moulton as its executive vice president of global sales, effective immediately. More Info

    DAX Announces New CEO, Matawan, NJ, May 2010

    Thank You for joining DAX at TMForum Management World. We hope you enjoyed learning about InTouch, Customer and Service Experience Manager and NetCommander. Please check out our pages on CEM and Products. More Info

Corporate Video

Watch Dax Technologies Corporate Video

DAXGov.com

Link to DAX Government Solutions site (www.daxgov.com)