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AUGUST 23, 2010 - 6:00 am ET | Frank Galuppo, CEO, DAX Technologies | RCR Wireless News"Somewhat suddenly, the mobile industry seems to have seen the light - everything is about the customer experience. No matter where you turn, vendors are marketing their products around improving the customer experience. Countless articles (such as this one!) have addressed customer experience management or "customer-centric" operations. With the benefit of hindsight, it's obvious why this is happening, and I'd like to review some of these reasons. More importantly, challenges remain before mobile operators can truly embrace this customer focus and we need to understand and overcome these critical issues. As a long time executive in the telecommunications industry, I remember well the focus on service quality when the sole business was landline voice services. Those of us from a landline background shuddered as we watched the initial rollouts of mobile communication services. Dropped calls were common. Consumers tolerated noisy lines and areas without service. Charges such as roaming fees were difficult to understand and anticipate. Yet, the services grew despite these obvious quality limitations. Convenience trumped quality and the mobile industry expanded rapidly. With customers willing to tolerate reduced quality, mobile operators prioritized expanding service to more customers, versus improving service quality."
Company expands management team to further capitalize on growth of customer experience management within the telecom sector MATAWAN, NJ, AUGUST 16, 2010- DAX Technologies today announced the appointment of Brion Feinberg as its chief marketing officer and executive vice president of product management, and Jeffrey Moulton as its executive vice president of global sales, effective immediately.
Seasoned telecommunications veteran assumes leadership role with industry-leading ITsoftware solutions developer. MATAWAN, NJ, MAY 11, 2010- DAX Technologies, a provider of customer experience management software solutions for mobile operators and government organizations, today announced the appointment of Frank Galuppo as its CEO, effective immediately. In his role as CEO of DAX Technologies, Mr. Galuppo will play a dynamic role in shaping business strategy, as well as overseeing company operations. |
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